Legal design warrants a short introduction. Design and law are often seen as two opposing concepts: one of creativity, left-brain thinking, and the other is associated with stacks of paper, logical processes, and hard-to-read language.
However, Jur Legal Engineer Intern Dalya Droste points out that the emergence of customer-based approaches and compliance measures have been pivotal in the legal world’s adoption of a more human-centered approach. Here design lends it the right toolbox by creating or arranging elements in view of a particular purpose.
Roots of customer-centric design
The aesthetics and simplified processes provided by design can make terms and conditions, laws, and regulations easier to read for the 65 percent who are predominantly visual learners.
Design simplified for accessibility and functionality can be seen earliest in the Bauhaus school, e.g., in the designs by Walter Gropius and Mies Van Der Rohe. The integration of technology into design and business was pushed forth in the 1980s with business demand for design to broaden consumer electronics markets.
The evolution of these approaches and the bond that was created between them eventually led to the emergence of what we now call legal design.
Jur and legal design
As Jur works to bring together people from different backgrounds and sectors, it is important to retain a customer-centric approach that is simple to understand.
Due to this, Jur has started to deconstruct its arbitration rules to make them easy to follow and understand. This has been done through simplifying ifs and intricacies into visuals and logical workflows.
The Jur Arbitration Platform features a step-by-step guide that parties and arbitrators can follow to easily conduct arbitration. The “loading bar” expresses legal design’s implementation in an intuitive approach that is easy to understand.
Bridging the knowledge gap
Not only has legal design been implemented to improve customer experience, but it has also been used to explain legal concepts to the different business divisions here at Jur. This brings everyone on the same page and ensures a fruitful collaboration between different departments.
An example of this is how arbitrators in a randomly-arranged panel can be easily struck off by parties. The red X mark followed by the greying out of the text shows that an arbitrator is deselected. This is an industry-first feature that many may not be familiar with which is why the design language needs to be easily understood.
Legal design will continue to shape the way in which law is perceived and understood by end-users. Jur is excited to be at the forefront of this movement.
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